Shipping policy

At RhianneWoodsWigs, we are committed to delivering our high-quality wigs to you in a timely and reliable manner. We understand that getting your order quickly is important, so we have streamlined our shipping processes to ensure a smooth delivery experience.

1. Domestic Shipping (UK):

  • Carrier: All orders within the UK are shipped via Royal Mail.
  • Service: We use Royal Mail Next Day Delivery to ensure that your order arrives as soon as possible.
  • Processing Time: Orders are processed within 24-48 hours of being placed. Orders received on weekends or holidays will be processed the next business day.
  • Delivery Time: Once processed, you should receive your order the next day. Please note that delivery times are subject to the carrier's terms and may vary, especially during peak periods or due to unforeseen circumstances.

2. International Shipping:

  • Carrier: We use DHL for all international shipments.
  • Processing Time: International orders are processed within 24-48 hours of being placed.
  • Delivery Time: Delivery times vary based on destination but typically range from 5-10 business days. Please note that delivery times are subject to the carrier's terms and can vary due to factors outside of our control.
  • Shipping Costs: Costs will vary based on the destination and the size/weight of the package. Exact shipping costs will be calculated at checkout.

Shipping Costs:

  • Shipping costs are calculated based on the delivery location and the size/weight of your order. The exact shipping cost will be displayed at checkout.

Tracking Your Order:

  • Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order's progress.

Customs and Import Taxes:

  • For international orders, the recipient is responsible for any customs duties, taxes, or fees that may be charged by their local customs office. Rhianne Woods Wigs is not responsible for these charges.

Delays:

  • While we strive to maintain our next-day delivery for orders within the UK and timely delivery for international orders, occasionally delays can occur which are beyond our control. We appreciate your understanding and patience in these situations.